FlySafair Contact Centre Agent Vacancies 2026
FlySafair Contact Centre Agent Vacancies 2026
FlySafair is seeking applicants for the Contact Centre Agent Vacancies at its Head Office located in Johannesburg, aimed at providing assistance with various customer needs.
Opportunity Overview
| Requirement | Description |
|---|---|
| Location | Johannesburg, Gauteng, South Africa |
| Vacancy Count | 7 Contact Centre Agents |
| Requirements | Grade 12; One year call centre experience; No criminal or credit record; Shift work preparedness; Weekend availability |
| Application Method | Online only |
About the Opportunity
The successful candidates will report to the Contact Centre Team Leader and act as the first point of contact for customers needing assistance with bookings, cancellations, and inquiries.
Minimum Requirements
- Grade 12 (or equivalent).
- At least one year of recent call centre experience in a medium-sized organisation.
- No criminal record.
- No adverse credit record.
- Willingness to work shifts, weekends, and public holidays.
- Availability to work longer hours as necessary.
Key Responsibilities
- Resolve customer complaints, requests, and queries.
- Assist with bookings, delay communications, cancellations, and lost property inquiries.
- Adhere to scripts and operational guidelines for customer interaction.
- Process customer inquiries and maintain accurate records.
- Inform customers regarding FlySafair products and their benefits.
- Ensure proficiency in FlySafair services.
Personal Attributes
- Exceptional patience and assertiveness.
- Trustworthy and professional demeanor.
- Reliable and adaptable.
- Strong customer focal point.
- Team-oriented.
- Goal-oriented.
How to Apply
Apply Online:
Applications must be submitted through the official online recruitment portal.
Apply NowClosing Date
Remember, the application deadline is set for September 25, 2026.
Important Points to Note
Applicants must submit their applications online as submissions via email will not be accepted. Preference may be given to candidates from underrepresented groups. If you do not receive feedback within two weeks after the closing date, please consider your application unsuccessful.
Application Checklist
- Complete CV.
- Proof of Grade 12 qualification.
- Documented proof of call centre experience.
Frequently Asked Questions
What is the opportunity?
FlySafair is hiring Contact Centre Agents for customer service roles in Johannesburg.
Who can apply?
Suitable candidates with a minimum of Grade 12 qualification and call centre experience may apply.
What qualification is required?
At least a Grade 12 qualification or equivalent.
What is the closing date for applications?
The closing date is September 25, 2026.
How do I apply?
Applications must be submitted online via the provided link.
What is the reference number for this opportunity?
The reference number is C02_0052.
Conclusion
This is a significant opportunity for individuals seeking to start a career in customer service within the aviation industry. Ensure you check all official application details before submitting.